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Guests may use their personal mobile devices onboard while at sea in international waters and in other areas where such use is permitted. A compatible mobile device and a service plan capable of roaming internationally with Maritime Communications Partners AS is required. Please contact your wireless service provider for availability and rates. You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs.
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But a foreign birth certificate along with a drivers license is not proof a person has valid entry into the USA. The addition of Citizenship papers could provide that proof, but I do not know if that is acceptable for cruising. The Princess agent should have told them to check with the US DHS and with the countries the ship would be visiting.
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Princess is thrilled to team up with Brightline express rail for an exclusive partnership you’ll love. Brightline makes traveling to your port a part of your vacation and ensures you arrive relaxed and ready to set sail on your Princess® adventure. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances.
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Throw into the mix the inability of IT to pre-reserve times (charge/no charge) and Princess has created a monster. The OP is right about the fact that a simple issue should not be so difficult to resolve. I think many of us are just a bit beaten down with the way things work at PCL and mostly resigned to the fact we have to sometimes chase after them repeatedly to get an answer or a resolution. But it becomes the customer's problem when he relying on the mistake caused by management is not allowed to board the ship. Passports and vaccinations and testing should be for all passengers IMO. Reps answering phones, many from home, are there to sell you a cruise.
Please note this is done regardless of which guest pre-paid for the shore excursion. Your mobility device must be securely stored in your stateroom when not in use. This will ensure that hallways and other public areas are clear for other guests and crew to safely move throughout the ship. We do not offer alternate locations for mobility device storage onboard.
How to reach a person at Princess Cruise Lines
Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience. All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease.
It’s now the 19th, exactly 2 weeks later & when I called my agency to call Princess, they now said it may take up to 5 May, ONE WHOLE MONTH! This will be my last cruise with this company unless they change tier ways. I recently embarked on a voyage with Princess Cruise Line on the Discovery Princess. While the ship itself was beautiful, my overall experience was disappointing and didn’t meet my expectations. They had a multi-purpose court and two ping pong tables, but the equipment was worn down and in need of repair.
But that’s the tip of the iceberg……..After booking our cruise in March 2023 with vacations to go, I noticed the price drop in July 2023. Upon contacting my agency asking for a price rebate, they told me that princess said you have to rebook it. I then reached out to a new agency who helped me rebook the cruise in a balcony state room substantially cheaper with better onboard credit. My agency spent almost 2 hours trying to get OBC or refund, Princess lied & said the cruise was “complete” and it was too late. Frustrated, she rebooked us a mini suite for almost the same price as our balcony. I was told Princess would refund my money within or up to 2 weeks.
I would approach customer relations calmly telling them it was their issue not to know the correct documentation for a foreign birth certificate assuming you told them that. I would ask for a 50% future cruise credit for compensation which is easier for a company to issue then what you're asking for and doing with a credit card dispute. Had to constantly go to guest services to have charges removed. The exclusive occupancy fare is for solo guests occupying a stateroom alone and who paid the single traveller supplement. Guests with disabilities should email the Access Office for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options.
If necessary, allow sufficient time to renew your passport and/or obtain additional pages. (It may take longer than you think it will!) U.S. and Canadian passport holders sailing on a domestic cruise should ensure passports or other travel documents are valid through the completion of travel. There may be occasions where we retain your passport at check-in.
Many foreign countries require any single parent or guardian to bring a permission slip for the minor to travel abroad. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the consulates of the countries visited prior to your cruise. Televisions on board have closed captioning capabilities. Requests for interpreting services should be made at the time of booking through the Access team and are subject to the availability of qualified interpreters.
Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable). Norovirus is a very contagious virus that causes vomiting diarrhea. You can get norovirus from having direct contact with an infected person, consuming contaminated food or water, or touching contaminated surfaces and then putting your unwashed hands in your mouth. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S.
Outbreak on Princess Cruises ship: More than 300 fall ill on Ruby Princess cruise, CDC says - CBS News
Outbreak on Princess Cruises ship: More than 300 fall ill on Ruby Princess cruise, CDC says.
Posted: Wed, 08 Mar 2023 08:00:00 GMT [source]
Dietary restrictions and food allergies can be added in the MedallionClass® app or sent to Our team of experienced youth staff undergo stringent background checks and must be recently certified in CPR and basic first aid. In case of a true medical emergency, onboard medical staff are just a phone call away.
Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. If you choose to book more than one excursion in a single day, please allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier.
A similar experience is available in the Princess App. For guests who did not bring their own device, a limited number of tablets with screen reading capabilities are available upon request from Guest Services on a first-come-first-served basis. If you are using a credit card to pay for your onboard charges on an AUD currency sailing, a surcharge fee of 1.1% will be applied (regardless of cardholder nationality). As our guest, please follow the above precautions while traveling on any of our ships, and please refrain from taking these devices with you on board. Travel document requirements vary by destination and citizenship. Below are document guidelines for both domestic and international voyages.
When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come. Get answers to everything from the Best Wi-Fi at Sea and onboard atmosphere to crew appreciation and stateroom services. Right, both the FAQ and the customer service representative said one thing, but it turned out to be the wrong information. However, the cruise line can fall back on its contract language that basically says it can do whatever it wants. We are Elite with an Alaskan cruise booked for August.
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